Privacy Policy for Star Salvager
Effective Date: Sept 18th, 2024
1. Introduction
Welcome to the privacy policy for Star Salvager, an independent video game developed by A-Game Studios ("we," "our," "us") and available on Steam and Xbox. We are committed to safeguarding the personal information of our players and providing transparency about how we handle data. This policy explains how we collect, use, and protect the personal information of players in compliance with Canada’s privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations.
By playing Star Salvager, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree with this policy, please refrain from using our game or services.
2. Information We Collect
We collect various types of information to provide you with a seamless gaming experience and to improve our services. The types of information we collect include:
2.1 Personal Information
User Registration Data: We do not collect any individual personal registration data such as Gamertag or email address; however, Xbox Live and Unity Analytics may provide us aggregate data about user country of residence and preferences or settings chosen by users. We do not endeavor to trace this back to any individual users.
Communication Data: Any communication you have with us, including customer support requests, feedback, or queries, may be stored and logged to ensure we are providing the best support and resolving issues.
2.2 Technical Information
Device Information: This includes details about the gaming device or console you are using (such as Xbox Series X or Xbox One), your operating system version, hardware specifications, and connection type.
Usage Data: We may collect details on how you interact with the game, including time spent in specific levels, achievements unlocked, and session lengths.
2.3 In-Game Data
Gameplay Statistics: This includes data related to your in-game performance, such as your level progression, ranking, and other achievements. This is only collected in aggregate and is not traced back to individual users.
2.4 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience. These include:
Persistent Cookies: These cookies remain on your device for a specified period and help in saving preferences, like your volume settings or language choice.
Analytics Tools: We use third-party analytics services to help us understand how players interact with the game and to improve its performance. These tools may collect anonymized data like the number of active users, game crashes, and general usage patterns.
3. How We Use Your Information
We use the information collected for several purposes, including:
3.1 Game Operations and Enhancements
Gameplay Functionality: To ensure smooth game operation, maintain stability, and allow in-game features (e.g., achievements).
3.2 Customer Support
Communication: To communicate with you about updates, issues, or support-related questions, and to notify you about changes to game features, terms, or policies.
Bug Fixes and Troubleshooting: To diagnose problems, fix bugs, and improve game performance for all users.
3.3 Marketing and Promotions
Offers and Promotions: We may use your contact information to send you promotional offers, surveys, and news about Star Salvager and future games or expansions, subject to your consent.
3.4 Legal and Regulatory Compliance
Compliance with Laws: We may process your personal information as necessary to comply with applicable legal obligations, such as tax laws or gaming regulations, or to respond to lawful requests from authorities.
Dispute Resolution: In the event of legal disputes or claims, we may use your information to resolve issues and enforce our terms of service.
4. How We Share Your Information
Your personal information will not be sold or shared with third-parties under normal circumstances. However, the following exceptions may apply:
4.1 Legal Obligations We may disclose your information if required by law or to protect the rights, safety, and property of our company, employees, or users. This could include:
Responding to legal requests such as subpoenas or court orders.
Preventing fraud or mitigating security risks.
4.2 Business Transfers In the event that we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. In such cases, we will notify you before your data becomes subject to a different privacy policy.
5. Data Security
We are committed to ensuring the security of your data and take all reasonable measures to protect it from unauthorized access, misuse, alteration, or destruction. These measures include:
Encryption: Sensitive data (such as payment information) is encrypted during transmission and storage.
Access Controls: We limit access to personal information to employees and contractors who need it to perform their job responsibilities.
Security Audits: We regularly audit our security protocols and take steps to address vulnerabilities as they arise.
Despite our efforts, no system can be fully secure, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data may be retained for:
Gameplay Data: Retained for the duration of your account’s activity to preserve in-game progress and achievements.
Support Records: Retained as long as needed to resolve any ongoing issues or disputes.
Legal Requirements: Retained as necessary to comply with legal obligations, such as tax regulations.
When your data is no longer needed, we will securely delete or anonymize it to prevent unauthorized access or use.
7. Your Privacy Rights
Under Ontario’s privacy laws, you have certain rights concerning your personal information:
7.1 Right to Access You have the right to request access to the personal information we hold about you, including the source of the information, the purposes for which we are using it, and any parties to whom it has been disclosed.
7.2 Right to Correct If you believe the information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
7.3 Right to Withdraw Consent You may withdraw consent to the collection, use, or disclosure of your information at any time, except where it is required for legal or contractual purposes. For example, withdrawing consent may affect your ability to continue playing Star Salvager.
7.4 Right to Delete Data You have the right to request the deletion of your personal information, subject to limitations under applicable laws. For example, we may need to retain certain data for legal reasons.
8. Children’s Privacy
Star Salvager is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. If we make any significant changes, we will notify you through in-game announcements, emails, or other communications before the changes take effect. You are encouraged to review this policy periodically for any updates.
10. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, you can contact us at:
11. Governing Law
This Privacy Policy and the use of Star Salvager are governed by the laws of Ontario, Canada, without regard to conflict of laws principles. Any disputes arising from or related to this policy shall be resolved in accordance with Ontario laws and in courts located in Ontario.